Because CanadaStream is a digital service that activates instantly, all sales are final once your subscription has been activated. We offer a 24-hour free trial before purchase so you can verify the service works on your device, your internet connection, and with your preferred channels.
We will issue a refund or pro-rata credit in two specific situations:
If a complete service outage affecting your account lasts longer than 72 consecutive hours and is confirmed by our engineering team, you are eligible for a pro-rata credit equal to the unused portion of your subscription. Brief stream interruptions, individual channel issues, third-party content removals, or VPN-related access blocks do not qualify.
If you were charged twice for the same subscription due to a payment processing error, the duplicate charge will be refunded in full to the original payment method within 7 business days of confirmation.
Send an email to [email protected] within 7 days of the qualifying event with:
Our team will respond within 48 hours with a decision or a request for additional information.
Approved refunds are processed within 7 business days from approval. Reception time depends on your bank or payment provider — typically 3-10 days for credit cards, 1-3 days for Interac e-Transfer.
The strongest reason we can keep this policy strict is because we offer a real 24-hour free trial. We strongly encourage every new customer to test the trial first. Just message us on WhatsApp at +1 (514) 447-7860 — no credit card required.
Wholesale credits purchased by resellers are non-refundable but never expire. Unused credits remain in your reseller dashboard indefinitely.
Email: [email protected]
WhatsApp: +1 (514) 447-7860