Refund Policy — CanadaStream

1. Summary

Because CanadaStream is a digital service that activates instantly, all sales are final once your subscription has been activated. We offer a 24-hour free trial before purchase so you can verify the service works on your device, your internet connection, and with your preferred channels.

2. When Refunds Apply

We will issue a refund or pro-rata credit in two specific situations:

A. Verified service outage exceeding 72 consecutive hours

If a complete service outage affecting your account lasts longer than 72 consecutive hours and is confirmed by our engineering team, you are eligible for a pro-rata credit equal to the unused portion of your subscription. Brief stream interruptions, individual channel issues, third-party content removals, or VPN-related access blocks do not qualify.

B. Confirmed duplicate charge

If you were charged twice for the same subscription due to a payment processing error, the duplicate charge will be refunded in full to the original payment method within 7 business days of confirmation.

3. What Is NOT Refundable

• Subscriptions where activation credentials have been issued and used.
• Subscriptions terminated due to Terms of Service violations (account sharing, redistribution, VPN abuse, etc.).
• Personal preference issues (channels not as expected, content not to your taste) — this is why we offer the free trial.
• Inability to install on your device due to local network restrictions, ISP throttling, or third-party app store removals.
• Issues caused by VPN use — VPNs are explicitly not supported by our anti-freeze CDN.

4. How to Request a Refund

Send an email to [email protected] within 7 days of the qualifying event with:

• Your full name and the email used at purchase.
• Your order number (in your confirmation email).
• A description of the issue.
• Screenshots, error messages, or speed test results if available.

Our team will respond within 48 hours with a decision or a request for additional information.

5. Processing Time

Approved refunds are processed within 7 business days from approval. Reception time depends on your bank or payment provider — typically 3-10 days for credit cards, 1-3 days for Interac e-Transfer.

6. Try Before You Buy

The strongest reason we can keep this policy strict is because we offer a real 24-hour free trial. We strongly encourage every new customer to test the trial first. Just message us on WhatsApp at +1 (514) 447-7860 — no credit card required.

7. Reseller Refunds

Wholesale credits purchased by resellers are non-refundable but never expire. Unused credits remain in your reseller dashboard indefinitely.

8. Contact

Email: [email protected]
WhatsApp: +1 (514) 447-7860