Privacy Policy — CanadaStream

CanadaStream ("we", "us", "our") respects your privacy. This Privacy Policy explains what data we collect when you use https://canadastream.ca, how we use it, and your rights as a Canadian user under the Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec's Law 25.

1. Information We Collect

Information you provide:

• Name, email and phone number when you sign up for a trial or place an order.
• Device MAC address and Device Key for IBO Player activation.
• Business name and volume estimates if you apply to the reseller program.
• Messages you send via our contact form or WhatsApp.

Information collected automatically:

• IP address, browser type, language preference, referring URL and pages visited.
• Aggregated analytics on which channels and devices are most popular (anonymized).

What we do NOT collect:

• Credit card numbers — payments are processed by licensed third parties (Stripe, PayPal, Interac).
• Government ID or SIN.
• Detailed viewing history that could identify which specific programs you watch.

2. How We Use Your Information

• To deliver and activate your CanadaStream subscription.
• To provide bilingual WhatsApp and email support.
• To send service-related emails (activation confirmation, renewal reminders).
• To diagnose technical issues and improve our anti-freeze CDN routing.
• To comply with legal obligations in Canada.

3. Cookies & Tracking

We use first-party cookies to remember your language preference and improve site performance. We do not sell tracking data to advertisers. You can disable cookies in your browser settings at any time.

4. Data Sharing

We share information with third parties only when:

• It is necessary to deliver the Service (e.g. IBO Player activation servers, email delivery providers, payment processors).
• We are required to do so by Canadian law or a court order.
• You give us explicit permission.

We never sell your personal data to advertisers, brokers or third parties.

5. Data Retention

We keep your account information for as long as your subscription is active and for 24 months after expiry for renewal reminders and tax records. After this period, your data is permanently deleted from our active systems.

6. Your Rights

Under PIPEDA and Quebec's Law 25, you have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Withdraw consent and request deletion of your data.
• Transfer your data to another provider (data portability).
• File a complaint with the Office of the Privacy Commissioner of Canada or the Commission d'accès à l'information du Québec.

To exercise any of these rights, email [email protected]. We will respond within 30 days.

7. Security

We protect your data with industry-standard measures: TLS 1.3 encryption in transit, AES-256 encryption at rest, restricted internal access on a need-to-know basis, and regular security audits. We are based in Montreal and our primary data hosting is located in Canada.

8. Children's Privacy

CanadaStream is not directed to children under 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, contact us and we will delete it.

9. Changes to This Policy

We may update this Privacy Policy. Material changes will be posted on this page with a new "Last updated" date.

10. Contact Us

Privacy Officer: [email protected]
WhatsApp: +1 (514) 447-7860
Address: 1250 René-Lévesque Blvd W, Suite 2200, Montreal, QC H3B 4W8, Canada